Refund policy

Products
We accept returns with receipts within 30 days of purchase on unused and unopened products in sellable condition. No returns on books, paper products, makeup, or special orders. 

To start a return, you can contact us at artinfo@artdepartmentsupply.com. We will pay all return or replacement shipping costs if the return or replacement is a result of our error, but you must make the error known within 30 days of receiving your package. If your return is accepted, you can return the item to the store or we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at artinfo@artdepartmentsupply.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like open stock papers, paper pads, books, and boards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Classes
Students must pre-register and pay the full amount to reserve a space in the desired class or workshop. Minimum enrollment must be met to make a class a “go”. So to avoid disappointment, please register early!

Class will be canceled three business days prior to the first day of the first class IF the student minimum is not met.

Class Cancellation Policy: If you cancel up to 2 weeks prior to the scheduled class, you will receive store credit for the full amount of the class. If you cancel 1 week prior to the scheduled class, you will receive a 50% store credit. If you do not attend the class, there will be no refund or credit. Art class instructors are paid based on student enrollment. This policy enables our quality instructors to plan for their class.